Last updated: 05/06/2022

1. Introduction

ILG Canadian Fans & Blowers Inc (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website www.ilgcanadian.com, request a quote, place an order, or communicate with us.

This Policy is intended to comply with applicable international privacy regulations, including GDPR, CCPA, and PIPEDA.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identification Information: Name, company name, job title, email address, phone number, and postal address.
  • Transactional Information: Billing and shipping details, order history, and payment method (processed securely through third-party providers).
  • Technical Information: IP address, browser type, device information, operating system, referral URL, and website interaction data.
  • Marketing & Communication Data: Preferences related to receiving promotional content or newsletters.
  • Cookies and Tracking Technologies: Used to enhance user experience and analyze website performance.

3. How We Use Your Information

We use your personal information to:

  • Provide products, services, and order fulfillment
  • Respond to inquiries, quotes, and customer service requests
  • Send transactional or relevant marketing communications (only where permitted)
  • Improve our website, products, and user experience
  • Meet legal and regulatory obligations
  • Detect and prevent fraud or security incidents

4. Legal Basis for Processing (GDPR)

For individuals located in the European Union, we rely on the following legal bases for processing:

  • Contractual necessity: To provide products or services you request.
  • Consent: For email marketing or optional cookies.
  • Legitimate interests: For website security, analytics, and service improvement.
  • Legal obligation: To comply with applicable laws or regulations.

You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5. Your Privacy Rights

Depending on your jurisdiction (e.g., EU, Canada, California), you may have the right to:

  • Access and obtain a copy of your personal information
  • Correct or update inaccurate data
  • Request deletion (“Right to be Forgotten”)
  • Object to or restrict processing of your data
  • Withdraw consent to marketing communications
  • Request data portability (EU residents)
  • Opt out of the sale or sharing of personal data (California residents)

To exercise any of these rights, contact us at info@ilgcanadian.com. We may require proof of identity for security purposes.

6. How We Share Your Information

We may share your data with:

  • Service providers: For web hosting, shipping, order processing, email delivery, analytics, and customer support.
  • Regulatory or legal authorities: When required by law.
  • Business transfers: In the event of a merger, acquisition, or restructuring.

We do not sell personal data.

All third parties are required to use your data in compliance with applicable data protection laws.

7. International Data Transfers

Your information may be transferred and stored on secure servers located outside your country of residence. When transferring data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms, to ensure your data remains protected.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

  • Enable core functionality (e.g., navigation, security)
  • Remember user preferences
  • Analyze website traffic and usage trends

You may manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

If you are in the EU or UK, you may see a cookie banner to manage consent in accordance with GDPR.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purpose it was collected for,
  • Comply with legal, accounting, or reporting obligations, and
  • Resolve disputes or enforce agreements.

Once no longer needed, information is securely deleted or anonymized.

10. Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include secure servers, encryption where applicable, access controls, and regular security reviews.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of third parties. We encourage users to review their privacy policies before sharing personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Last updated” date. Significant changes may also be communicated via email or website notice.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

ILG Canadian Fans & Blowers Inc
300-3310 South Service Road | Burlington | ON L7N 3M6
Email: info@ilgcanadian.com
Phone: 905-634-7111